Refund, Cancellation & Billing Policy

Effective date: 28 Dec 2025

Subscriptions (Stripe)

• Cancel anytime: cancellations take effect at the end of the current billing period unless otherwise stated.
• Refunds: subscription fees are generally non-refundable once a billing period has started, except where required by law.
• Upgrades: upgrades may take effect immediately with prorated billing (depending on Stripe configuration).

Trial access

• Trial access is time-limited and may include feature/usage restrictions.
• Trial conversions to paid plans occur only after successful payment confirmation.

Invoice / bank transfer

• Invoice billing is available for approved customers (typically Enterprise/annual billing).
• Access is activated after payment confirmation (or per agreed credit terms).
• Invoices are payable within the stated due date. Late payment may result in service suspension.

Consulting services

• Consulting is billed per milestone, project, or hourly agreement stated in the proposal/SoW.
• Refund terms for consulting are governed by the signed engagement agreement.

Need help?

If you believe you were billed incorrectly, contact us via the Contact page and include your invoice number or Stripe receipt reference.